Issues with Push Notifications #466

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by Fisi1234 opened 2 years ago · 12 comments
Fisi1234 commented 2 years ago (Migrated from github.com)
Owner
  • Version: 2.3.4
  • Device: several Android devices
  • Android Version: 10

Moin 👋
We have problems with the push notifications, respectively with the messages.
First, push notifications do not come at all for some chat participants.
Secondly, some chat participants receive the actual messages very late (up to 1.5 weeks later)
We use a root server and ejabberd.
What could be the reason for this?
I would be happy about a feedback.


Moin 👋
Wir haben Probleme mit den Push-Notifications, bzw. mit den Nachrichten.
Erstens, Push Notifications kommen bei manchen Chat-Teilnehmern gar nicht.
Zweitens bekommen manche Chat-Teilnehmer die eigentlichen Nachrichten stark verspätet (bis zu 1,5 Wochen später)
Wir benutzen einen Root-Server und ejabberd.
Woran könnte dies liegen?
Über eine Rückmeldung würde ich mich freuen.
LG Fisi1234 🙃

* **Version:** 2.3.4 * **Device:** several Android devices * **Android Version:** 10 Moin 👋 We have problems with the push notifications, respectively with the messages. First, push notifications do not come at all for some chat participants. Secondly, some chat participants receive the actual messages very late (up to 1.5 weeks later) We use a root server and ejabberd. What could be the reason for this? I would be happy about a feedback. _____________________________________ Moin 👋 Wir haben Probleme mit den Push-Notifications, bzw. mit den Nachrichten. Erstens, Push Notifications kommen bei manchen Chat-Teilnehmern gar nicht. Zweitens bekommen manche Chat-Teilnehmer die eigentlichen Nachrichten stark verspätet (bis zu 1,5 Wochen später) Wir benutzen einen Root-Server und ejabberd. Woran könnte dies liegen? Über eine Rückmeldung würde ich mich freuen. LG Fisi1234 🙃
Echolon commented 2 years ago (Migrated from github.com)
Owner

@Fisi1234 https://dontkillmyapp.com/

I'm gonna translate your request to gain most feedback.

What exactly is your server?

@Fisi1234 https://dontkillmyapp.com/ I'm gonna translate your request to gain most feedback. What exactly is your server?
Fisi1234 commented 2 years ago (Migrated from github.com)
Poster
Owner

Moin
Thank you for your translation.
We use a Root Server.
Intel Xeon Gold 6140/6230 (4 Cores)
16 GB Ram DDR4
60 GB SSD / 480 GB SAS
Networkcard 1GBit/s
OS is Linux
Thanks in advance
Fisi1234

Moin Thank you for your translation. We use a Root Server. Intel Xeon Gold 6140/6230 (4 Cores) 16 GB Ram DDR4 60 GB SSD / 480 GB SAS Networkcard 1GBit/s OS is Linux Thanks in advance Fisi1234
Echolon commented 2 years ago (Migrated from github.com)
Owner

Can you check this aswell: https://compliance.conversations.im/

Have you read the other link I posted?

Can you check this aswell: https://compliance.conversations.im/ Have you read the other link I posted?
Fisi1234 commented 2 years ago (Migrated from github.com)
Poster
Owner

Moin,
after adjusting the battery-options it works only sometimes. If I sent 3 messages to my colleague he only recives to of them.

Moin, after adjusting the battery-options it works only sometimes. If I sent 3 messages to my colleague he only recives to of them.
Echolon commented 2 years ago (Migrated from github.com)
Owner

Is it really about receiveing or push notification?

I mean is are there messages lost?

20 feb. 2020 2:27:39 PM Fisi1234 notifications@github.com:

Moin,
after adjusting the battery-options it works only sometimes. If I sent 3 messages to my colleague he only recives to of them.


You are receiving this because you commented.
Reply to this email directly, view it on GitHub [https://github.com/kriztan/Pix-Art-Messenger/issues/466?email_source=notifications&email_token=AG6RDC7U7VEVQ7C6SB5S2WLRD2AMLA5CNFSM4KYMM55KYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEMN4GTQ#issuecomment-589022030] , or unsubscribe [https://github.com/notifications/unsubscribe-auth/AG6RDC4TV46YRFD4VLGDU6LRD2AMLANCNFSM4KYMM55A] . [https://github.com/notifications/beacon/AG6RDC5Y24YBLTSWM25TQ7LRD2AMLA5CNFSM4KYMM55KYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEMN4GTQ.gif]

Is it really about receiveing or push notification? I mean is are there messages lost? 20 feb. 2020 2:27:39 PM Fisi1234 <notifications@github.com>: > > Moin, > after adjusting the battery-options it works only sometimes. If I sent 3 messages to my colleague he only recives to of them. > > — > You are receiving this because you commented. > Reply to this email directly, view it on GitHub [https://github.com/kriztan/Pix-Art-Messenger/issues/466?email_source=notifications&email_token=AG6RDC7U7VEVQ7C6SB5S2WLRD2AMLA5CNFSM4KYMM55KYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEMN4GTQ#issuecomment-589022030] , or unsubscribe [https://github.com/notifications/unsubscribe-auth/AG6RDC4TV46YRFD4VLGDU6LRD2AMLANCNFSM4KYMM55A] . [https://github.com/notifications/beacon/AG6RDC5Y24YBLTSWM25TQ7LRD2AMLA5CNFSM4KYMM55KYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEMN4GTQ.gif] >
kriztan commented 2 years ago (Migrated from github.com)
Owner

Did you enable the push module on your server?
What are the debug logs saying? Are your clients able to connect to push.pix-art.de?

Did you enable the push module on your server? What are the debug logs saying? Are your clients able to connect to push.pix-art.de?
shubham2110 commented 2 years ago (Migrated from github.com)
Owner

Hello Team,
I am facing similar issue. During the time app is offline or minimized, if someone sends a message, it will come in push notification as soon as app is online. But if I click on notification messages to read them, messages are not found in Chat window.
Looks like messages are gone completely.

Some times , when I click on "mark as read" , then messages will be present in chat windows too .

Looks like some problem with push notification or something.

Hello Team, I am facing similar issue. During the time app is offline or minimized, if someone sends a message, it will come in push notification as soon as app is online. But if I click on notification messages to read them, messages are not found in Chat window. Looks like messages are gone completely. Some times , when I click on "mark as read" , then messages will be present in chat windows too . Looks like some problem with push notification or something.
kriztan commented 2 years ago (Migrated from github.com)
Owner

As I've mentioned above your message it doesn't help to tell me that anything isn't working for you. So I can't help you at the moment.
I need further information like logs from your device and if possible from your server. It's useful to know what device you are using and which android version is running on.

As I've mentioned above your message it doesn't help to tell me that anything isn't working for you. So I can't help you at the moment. I need further information like logs from your device and if possible from your server. It's useful to know what device you are using and which android version is running on.
tmolitor-stud-tu commented 2 years ago (Migrated from github.com)
Owner

To me this sounds like lost messages, not lost pushes.

Do you have the stream management module and the mam module installed and active on your server?
Pix-Art Messenger has a Server-Info in the Account Overview (can be triggered in the menu).

A screenshot or textual representation of this info would help a lot here.

To me this sounds like lost messages, not lost pushes. Do you have the stream management module and the mam module installed and active on your server? Pix-Art Messenger has a Server-Info in the Account Overview (can be triggered in the menu). A screenshot or textual representation of this info would help a lot here.
tmolitor-stud-tu commented 2 years ago (Migrated from github.com)
Owner

If you use multiple clients you will also need the message carbon module installed and active on the server.

If you use multiple clients you will also need the message carbon module installed and active on the server.
Echolon commented 2 years ago (Migrated from github.com)
Owner

@Fisi1234 may you reply to the questions?

@Fisi1234 may you reply to the questions?
Collaborator

I will close this with no further feedback.

I will close this with no further feedback.
Echolon closed this issue 1 year ago
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